At Punjab Roofing Merchant UK, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help with our refund, return, and exchange policy:

1. Refunds

   • We offer a refund on items returned within [number] days of the purchase date.
   • To be eligible for a refund, items must be unused and in the same condition as received, in their original packaging.
   • Refunds will be issued to the original payment method used for the purchase.
   • Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer.

2. Returns

   • If you wish to return an item for any reason other than a defect or damage, please contact us within [number] days of receiving your order.
   • Items for return must be unused and in the same condition as received, in their original packaging.
   • Return shipping fees are the responsibility of the customer.

3. Exchanges

   • If you wish to exchange an item for a different size, color, or style, please contact us within [number] days of receiving your order.
   • Exchanges are subject to availability. If the desired item is not available, we will process a refund instead.
   • Items for exchange must be unused and in the same condition as received, in their original packaging.
   • Shipping costs for returning the original item and sending the exchanged item will be the responsibility of the customer.

4. How to Request a Refund, Return, or Exchange

   • To initiate a refund, return, or exchange, please contact us at:
     • Phone: 07940 956675
     • Email: info@punjabroofingmerchant.co.uk
     • Address: Southall UB2 5EW
   • Please provide your order number and reason for the refund, return, or exchange when contacting us.

5. Exceptions

   • Certain items, such as customized or personalized products, may not be eligible for return or exchange unless they are defective or damaged upon receipt.

6. Damaged or Defective Items

   • If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

7. Refund Processing Time

   • Refunds will be processed within [number] business days of receiving the returned item(s). Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

By making a purchase from Punjab Roofing Merchant UK, you agree to abide by this refund, return, and exchange policy. If you have any questions or concerns regarding our policy, please don’t hesitate to contact us. We’re here to assist you and ensure your shopping experience with us is positive and satisfactory.